Privacy policy
Privacy Policy
Last updated: 27 January 2026
This Privacy Policy explains how WellCat (“we”, “us”, or “our”) collects, uses, and protects personal information when you visit wellcat.com.au (the “Site”), make a purchase, use our services, or otherwise interact with us (collectively, the “Services”).
When we refer to “you”, we mean any individual who visits the Site, places an order, or communicates with WellCat.
We encourage you to read this policy carefully so you understand how personal information is handled.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operations, or legal requirements.
Any updates will be posted on the Site with the revised “Last updated” date.
How we collect and use personal information
To operate the Services, we collect personal information from a limited number of sources, depending on how you interact with WellCat. Information is collected and used only where necessary to:
-
Provide and manage the Services
-
Fulfil orders and communicate about purchases
-
Respond to enquiries and provide customer support
-
Meet legal and regulatory obligations
-
Maintain the security and integrity of the Site
We do not collect information without purpose, and we do not use personal information in ways unrelated to the Services.
What personal information we collect
The type of information collected depends on how you interact with the Site.
Information you provide directly
This may include:
-
Contact details (such as name, address, and email)
-
Order and delivery information
-
Account details, where an account is created
-
Information you choose to include when contacting us
You may choose not to provide certain information, though this may limit access to some features of the Services.
Important clarification:
WellCat does not intentionally collect sensitive health or medical information about you or your cat through this Site.
Information collected automatically
When you visit the Site, certain information is collected automatically, including:
-
Device and browser information
-
IP address
-
Pages viewed and interactions with the Site
This information supports basic analytics, security, and performance monitoring.
Information from third parties
We may receive information from trusted third parties who support the operation of the Site, including:
-
Shopify (our ecommerce platform)
-
Payment processors (who handle payment details securely)
-
Shipping and fulfilment providers
-
Analytics and website performance services
Any information received from third parties is handled in accordance with this Privacy Policy.
How we use personal information
Personal information is used for the following purposes:
Providing products and services
To process payments, fulfil orders, manage accounts, arrange delivery, and handle returns where applicable.
Communication
To respond to enquiries, provide customer support, and send important service-related messages.
Marketing (where applicable)
To share occasional updates or information about WellCat. Communications are intended to be measured and relevant, and you may opt out at any time.
Security and fraud prevention
To protect the Site, our customers, and our business from misuse or fraudulent activity.
Cookies
We use cookies and similar technologies to support Site functionality, analytics, and performance.
You can manage or disable cookies through your browser settings. Please note that restricting cookies may affect how parts of the Site function.
For Shopify-specific cookie information, see:
https://www.shopify.com/legal/cookies
How we disclose personal information
We may share personal information only where necessary, including:
-
With service providers who support the operation of the Site (such as payment processors, shipping partners, and analytics services)
-
With Shopify and related service partners
-
Where required by law or regulatory obligation
-
In connection with a business transition (such as a restructure or sale)
We do not sell personal information.
User-generated content
If you choose to submit reviews or other public content, that information may be visible to others.
We cannot control how publicly shared information is used by third parties.
Third-party websites
The Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies independently.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us so appropriate steps can be taken.
Security and retention
We take reasonable steps to protect personal information; however, no system can guarantee absolute security.
Personal information is retained only for as long as necessary to:
-
Provide the Services
-
Meet legal obligations
-
Resolve disputes
-
Maintain records required for business operations
Your rights
Depending on your location, you may have rights relating to your personal information, including the right to:
-
Access or request a copy of your information
-
Request correction or deletion
-
Withdraw consent for certain uses
-
Opt out of marketing communications
Requests can be made by contacting us using the details below. Identity verification may be required.
Complaints
If you have concerns about how personal information is handled, please contact us.
Where applicable, you may also have the right to lodge a complaint with a relevant privacy authority.
International users
Personal information may be processed outside Australia, including by service providers located overseas. Where required, appropriate safeguards are used to protect your information.
Contact
If you have questions about this Privacy Policy or how personal information is handled, please contact: