Terms of service
Terms of Service
Last updated: 27 January 2026
These Terms of Service (“Terms”) govern your use of wellcat.com.au (the “Site”) and any products or services provided by WellCat (“we”, “us”, or “our”).
By accessing the Site or placing an order, you agree to these Terms, together with any policies referenced here, including our Privacy Policy and Returns & Refunds Policy.
Use of the Site
You must be at least 18 years of age, or the age of majority in your place of residence, to use this Site.
You agree to use the Site and Services only for lawful purposes and not to misuse, interfere with, or attempt unauthorised access to any part of the Site.
We may restrict or refuse access where use is unlawful, abusive, or inconsistent with these Terms.
Products and services
All products are offered subject to availability and may be changed or discontinued at any time.
Product descriptions and images are provided for general guidance. While we take care to present products accurately, we cannot guarantee that colours or appearance will display identically across all devices.
Returns and refunds are governed by our Returns & Refunds Policy.
Orders, pricing, and payment
Prices are listed in Australian dollars and may change without notice.
We reserve the right to refuse or cancel orders where necessary, including where errors occur or misuse is suspected. If an order is cancelled after payment, any amount paid will be refunded.
You agree to provide accurate and up-to-date information when placing an order.
Information on the Site
Information on the Site is provided for general purposes only.
While WellCat is veterinary-informed, content on this Site does not replace individual veterinary assessment or advice. Decisions relating to your cat’s health should always consider individual circumstances.
Site content may be updated or modified at any time without obligation to notify users.
Third-party services and links
The Site may include links to third-party websites or tools for convenience.
We are not responsible for the content, accuracy, or practices of third-party sites. Use of third-party services is at your own discretion.
User submissions
If you submit reviews, feedback, or other content, you grant WellCat a non-exclusive right to use that content in connection with the Site and Services.
You are responsible for ensuring any content you submit is lawful and does not infringe the rights of others.
Privacy
Personal information collected through the Site is handled in accordance with our Privacy Policy.
Limitation of liability
To the fullest extent permitted by law, WellCat is not liable for indirect, incidental, or consequential loss arising from use of the Site or products purchased through it.
Nothing in these Terms limits any rights you may have under the Australian Consumer Law.
Termination
We may suspend or terminate access to the Site where these Terms are breached or where use of the Site becomes unlawful or inappropriate.
Governing law
These Terms are governed by the laws of Australia.
Changes to these Terms
We may update these Terms from time to time. The most current version will always be available on the Site. Continued use of the Site constitutes acceptance of the updated Terms.
Contact
Questions about these Terms may be directed to:
stuart@wellcat.com.au
WellCat Pty Ltd
ABN 71 649 124 381