Shipping policy
Shipping Information
WellCat ships throughout Australia, including regional and remote locations.
Orders are usually processed and dispatched within 24 hours. In some circumstances, dispatch may take up to three business days. Dispatch refers to when your order leaves WellCat; delivery time begins once the parcel is lodged with Australia Post.
To protect product quality — particularly during warmer months — WellCat dispatches orders early in the week, typically Monday to Wednesday. This reduces the likelihood of parcels being held in transit over weekends and reflects a preventative, care-led approach rather than speed alone.
Orders placed later in the week may be held for dispatch the following Monday.
All orders are sent via Australia Post, with tracking provided once your order has been dispatched.
Shipping Rates
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Free standard shipping on orders over $99
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$10 flat-rate standard shipping on orders under $99
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Express shipping available at checkout
The same flat rates apply across metropolitan, regional, and remote Australia.
Access to considered feline care should not depend on postcode.
Selecting express shipping does not change dispatch timing, but it does prioritise your parcel within the Australia Post network once lodged, reducing overall delivery time after dispatch.
Estimated Delivery Times
Delivery timeframes vary by destination and service selected. The estimates below are provided as a guide only.
| State or Territory | Standard Delivery | Express Delivery |
|---|---|---|
| Queensland | 2–12 business days | 1–4 business days |
| New South Wales | 2–6 business days | 1–4 business days |
| Australian Capital Territory | 2–4 business days | 1–3 business days |
| Victoria | 2–6 business days | 1–4 business days |
| Tasmania | 4–8 business days | 1–3 business days |
| South Australia | 4–7 business days | 1–4 business days |
| Northern Territory | 4–14 business days | 3–5 business days |
| Western Australia | 5–11 business days | 2–6 business days |
Delivery times may be longer during peak periods or due to factors outside WellCat’s control, including weather events or carrier delays.
Delivery & Safe Drop
Australia Post delivers to residential and business addresses, PO Boxes, and parcel lockers where applicable.
If you would like your parcel left in a safe place, you may include instructions at checkout. Safe drop is offered at the discretion of the Australia Post delivery driver.
Once a parcel has been marked as delivered by Australia Post, WellCat cannot accept responsibility for loss, theft, or damage.
If a safe drop is not possible, your parcel will be taken to your local post office for collection.
If timing is important, express shipping is recommended.